FAQS
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Lunatology is a modern skincare brand focused on high-performance formulas and innovative beauty technology. Each treatment is crafted with purposeful, synergistic ingredients that work in harmony with your skin’s natural rhythm, helping restore balance, strengthen resilience, and reveal long-lasting radiance. Every formula is designed to elevate your skin’s health while supporting a naturally glowing, harmonious complexion.
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We offer a curated range of serums, creams, and beauty devices designed to target concerns such as dryness, dullness, fine lines, puffiness, blemishes, and elasticity. Each formula is crafted with synergistic ingredients for maximum results.
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Yes. Our formulations are designed to support most skin types, including oily, dry, combination, mature, and sensitive skin. We recommend reviewing each ingredient list and performing a patch test if you have concerns or sensitivities.
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Absolutely. We are committed to cruelty-free practices and do not test products on animals. We work with suppliers who follow responsible and ethical manufacturing standards.
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Yes. We prioritize clean, consciously selected ingredients and avoid unnecessary irritants. Our formulas are designed to be effective, balanced, and gentle on the skin barrier.
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Results vary depending on skin type, concern, and consistency. Many customers notice improvements in brightness, hydration, and texture within a few weeks of regular use. Long-term benefits such as firmness and wrinkle reduction improve with ongoing use.
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Yes! You can contact us using our Let’s Connect page for personalized guidance based on your unique skin needs, goals, and routines.
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We currently ship throughout the United States, with select international regions coming soon. Delivery times and fees may vary depending on your location and local regulations.
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We offer a 30-day satisfaction guarantee on most unopened and unused items. To initiate a return, please contact support@lunatology.com with your order number. Damaged or defective items will be replaced quickly.
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We love partnering with creators, influencers, estheticians, and beauty professionals. Simply reach out via our Let’s Connect page or email us with your social handles and niche. Approved partners receive a commission portal, unique link, monthly payouts, and exclusive perks.
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Yes. We collaborate with spas, boutiques, and beauty retailers. Contact us at support@lunatology.com with your business information and location to get started.
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Many of our formulas are designed to support barrier health and work well with sensitive skin. However, sensitivities are personal — we recommend patch testing and reviewing ingredients before full use.
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Orders are processed within 1–2 business days. Shipping time begins after your order has shipped.
Delivery times depend on the method selected at checkout:
Free Shipping: 5–8 business days
Standard Shipping: 3–5 business days
Priority Shipping: 2–4 business days
During holidays or high order volume, processing times and delivery may be slightly longer. -
Orders can be modified or canceled within 5 hours of purchase. After processing begins at our warehouse, we can’t guarantee changes unfortunately — but contact us and we’ll do our best to help.
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You can contact our support team anytime at:
📧 support@lunatology.com
🖥️ www.lunatology.comWe typically respond within 24–48 hours Monday through Friday.
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We recommend keeping your products in a cool, dry place away from direct sunlight. Serums with Vitamin C or active ingredients should be tightly sealed to preserve potency and freshness.