FAQs
1. What is Lunatology?
Lunatology is a beauty brand specializing in skincare products that are designed to nourish and enhance your skin's natural beauty. We offer a range of high-quality skincare solutions, including our flagship product, the High Frequency Facial Wand, and a variety of face therapy products.
2. How does the High Frequency Facial Wand work?
The High Frequency Facial Wand utilizes high-frequency currents to stimulate circulation, promote collagen production, and improve overall skin health. It helps reduce the appearance of fine lines and wrinkles, improves skin tone and texture, and gives your complexion a more youthful glow.
3. Are your products suitable for all skin types?
Yes, we understand that each person's skin is unique. That's why we offer a diverse range of skincare products that cater to various skin types and concerns. Whether you have oily, dry, sensitive, or combination skin, we have products specifically formulated to address your needs.
4. Are your products tested on animals?
No, at Lunatology, we are committed to cruelty-free practices. We do not test our products on animals, and we ensure that all our suppliers adhere to ethical standards.
5. Are your products free from harmful ingredients?
Absolutely. We prioritize the use of clean and safe ingredients in our products. Our formulations are carefully crafted to exclude harmful chemicals, parabens, sulfates, and other potentially irritating or damaging substances. We believe in providing you with products that are gentle yet effective.
6. Can I consult with a skincare expert before purchasing?
Yes, we offer personalized skincare consultations to help you choose the best products for your skin type and concerns. Our team of skincare experts is dedicated to providing you with expert advice and guidance. Simply reach out to us, and we'll be more than happy to assist you.
7. How long does it take to see results from your products?
The time it takes to see results can vary depending on individual skin conditions and product usage. Generally, we recommend consistent use of our products as directed to achieve the best outcomes. However, some customers may experience noticeable improvements in their skin's appearance within a few weeks of regular use.
8. Do you ship internationally?
Yes, we offer international shipping to select countries. During the checkout process, you'll be able to see if we deliver to your location. Please note that international shipping may be subject to additional fees and customs regulations.
9. What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you're not happy with a product, please refer to our Returns and Refunds policy on our website for detailed information on how to initiate a return or exchange.
10. How can I contact your customer support team?
Our customer support team is here to assist you. You can reach out to us through the contact information provided on our website, including email and phone support. We strive to respond to inquiries as promptly as possible and provide the help you need.
If you have any further questions or concerns, please don't hesitate to reach out to us. We're here to ensure your skincare journey with Lunatology is a delightful and rewarding experience.