TERMS AND CONDITIONS

Welcome to Lunatology. By accessing or using our website, you agree to the terms, policies, and conditions outlined below. Please review them carefully before using our Site or purchasing any of our products.

1. GENERAL INFORMATION

This website is operated by Lunatology. Throughout the site, the terms “we,” “us,” and “our” refer to Lunatology. We offer this website, including all information, tools, and services available, to you — the user — conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our Site or purchasing from us, you agree to these Terms & Policies.

2. PRIVACY POLICY

Lunatology respects your privacy. We collect personal information to provide and improve our services, fulfill orders, and communicate effectively with our customers.

Information We Collect

  • Contact details such as name, address, phone number, and email

  • Order and payment information (processed securely through third-party gateways like Shopify Payments or PayPal)

  • Device information (browser type, IP address, cookies, etc.)

  • Communication preferences (email or SMS subscriptions)

How We Use Your Information

  • To process transactions and fulfill orders

  • To send order confirmations and updates

  • To improve our website and user experience

  • To provide customer support and product information

  • To send promotional offers (only if you’ve opted in)

Sharing Information

We share limited data with trusted partners such as:

  • Payment processors

  • Shipping carriers

  • Marketing and analytics platforms

  • Fraud prevention tools

These partners are bound by confidentiality and data protection agreements.

3. SHIPPING POLICY

Orders are typically processed within 1–2 business days.

Once shipped, most orders arrive within 2–5 business days, depending on your location and the shipping method selected at checkout. This means most customers receive their order within 3–7 business days total from the time it’s placed.

You’ll receive a confirmation email with tracking details as soon as your order ships, so you can follow it every step of the way.

During holidays, product launches, or high-demand periods, processing times may be slightly extended.

While we work with trusted carriers, occasional delays can occur outside of our control — but we’re always here to help if you need support.

4. RETURNS & REFUNDS

We stand behind every product we create and want you to feel confident in your purchase. If something isn’t right, we’ll work with you to make it right.

  • Returns are accepted within 30 days of delivery
  • To start a return, email support@lunatology.com with your order number
  • Refunds are issued to your original payment method once the return is received and reviewed
  • Shipping costs are non-refundable, and customers are responsible for return shipping unless the item is damaged or incorrect

For hygiene and safety reasons, certain items may not be eligible for return. We review requests on a case-by-case basis to ensure the best possible experience.

If your order arrives damaged or incorrect, please contact us within 7 days of delivery with photos and we’ll make it right.

If you’d prefer an exchange, we’re happy to assist.

5. AFFILIATE & PARTNERSHIP PROGRAMS

Lunatology collaborates with verified affiliates, creators, and retail partners.
If you’re interested in partnering with us, please email support@lunatology.com and include your details.

Approved affiliates receive a custom link, commission portal access, and monthly performance updates.

6. WHOLESALE & SPA ACCOUNTS

We partner with select retailers, spas, and professional skincare studios.
To apply, please contact support@lunatology.com and include your business name, location, and website.

7. EMAIL & SMS MARKETING

By subscribing to our newsletter or SMS alerts, you consent to receive marketing updates, new product announcements, and exclusive promotions.

You can unsubscribe anytime by clicking “Unsubscribe” at the bottom of our emails or replying “STOP” to any SMS.

8. COOKIE POLICY

We use cookies and similar technologies to enhance user experience, analyze traffic, and personalize content.
You can disable cookies through your browser settings, but some parts of the website may not function properly.

9. LIMITATION OF LIABILITY

Lunatology products are for external use only.
We are not responsible for allergic reactions, misuse, or results that vary from person to person.
Always read instructions before use and perform a patch test when using a new product.

10. MINORS

Our website and products are not intended for individuals under 13 years of age, and we do not knowingly collect personal information from minors.

11. UPDATES TO THIS POLICY

We may update or revise these Terms & Policies from time to time to reflect:

  • Business changes

  • Legal requirements

  • Customer feedback

Revisions take effect immediately upon posting.
The “Last Updated” date at the top will reflect the latest changes.

12. CONTACT INFORMATION

If you have any questions about these Terms & Policies, please contact:

📧 support@lunatology.com
🌐 www.lunatology.com