TERMS AND CONDITIONS

Welcome to Lunatology. By accessing or using our website, you agree to the terms, policies, and conditions outlined below. Please review them carefully before using our Site or purchasing any of our products.

1. GENERAL INFORMATION

This website is operated by Lunatology. Throughout the site, the terms “we,” “us,” and “our” refer to Lunatology. We offer this website, including all information, tools, and services available, to you — the user — conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our Site or purchasing from us, you agree to these Terms & Policies.

2. PRIVACY POLICY

Lunatology respects your privacy. We collect personal information to provide and improve our services, fulfill orders, and communicate effectively with our customers.

Information We Collect

  • Contact details such as name, address, phone number, and email

  • Order and payment information (processed securely through third-party gateways like Shopify Payments or PayPal)

  • Device information (browser type, IP address, cookies, etc.)

  • Communication preferences (email or SMS subscriptions)

How We Use Your Information

  • To process transactions and fulfill orders

  • To send order confirmations and updates

  • To improve our website and user experience

  • To provide customer support and product information

  • To send promotional offers (only if you’ve opted in)

Sharing Information

We share limited data with trusted partners such as:

  • Payment processors

  • Shipping carriers

  • Marketing and analytics platforms

  • Fraud prevention tools

These partners are bound by confidentiality and data protection agreements.

3. SHIPPING POLICY

Orders are typically processed within 1–2 business days.
Delivery times vary depending on your location and the shipping method selected at checkout.

Once your order ships, you’ll receive an email with tracking details.
During holidays, product launches, or promotions, processing times may be slightly longer.

We are not responsible for delays caused by carriers or customs.

4. RETURNS & REFUNDS

We stand behind every product we make.

  • Returns are accepted within 30 days of delivery for unused, unopened items in original packaging.

  • To initiate a return, contact support@lunatology.com with your order number.

  • Refunds will be issued to the original payment method once the return is received and inspected.

  • Shipping fees are non-refundable.

  • We cannot accept returns on used products, promotional items, or final-sale products.

If your order arrives damaged, please email us within 7 days of delivery with photos, and we’ll make it right.

5. AFFILIATE & PARTNERSHIP PROGRAMS

Lunatology collaborates with verified affiliates, creators, and retail partners.
If you’re interested in partnering with us, please email support@lunatology.com and include your details.

Approved affiliates receive a custom link, commission portal access, and monthly performance updates.

6. WHOLESALE & SPA ACCOUNTS

We partner with select retailers, spas, and professional skincare studios.
To apply, please contact support@lunatology.com and include your business name, location, and website.

7. EMAIL & SMS MARKETING

By subscribing to our newsletter or SMS alerts, you consent to receive marketing updates, new product announcements, and exclusive promotions.

You can unsubscribe anytime by clicking “Unsubscribe” at the bottom of our emails or replying “STOP” to any SMS.

8. COOKIE POLICY

We use cookies and similar technologies to enhance user experience, analyze traffic, and personalize content.
You can disable cookies through your browser settings, but some parts of the website may not function properly.

9. LIMITATION OF LIABILITY

Lunatology products are for external use only.
We are not responsible for allergic reactions, misuse, or results that vary from person to person.
Always read instructions before use and perform a patch test when using a new product.

10. MINORS

Our website and products are not intended for individuals under 13 years of age, and we do not knowingly collect personal information from minors.

11. UPDATES TO THIS POLICY

We may update or revise these Terms & Policies from time to time to reflect:

  • Business changes

  • Legal requirements

  • Customer feedback

Revisions take effect immediately upon posting.
The “Last Updated” date at the top will reflect the latest changes.

12. CONTACT INFORMATION

If you have any questions about these Terms & Policies, please contact:

📧 support@lunatology.com
🌐 www.lunatology.com