Got a Question?
Awesome! We're here to help.
Our Skincare Specialist and Customer Relations team is passionate about our products and can answer all your questions. Weâre always here to assist, whether itâs day or night. (Okay, maybe not nightâŚbut you get the idea!)
Partnership Influencer Program
Interested in Collaborating With Us?
We love working with passionate creators, skincare professionals, and brand-aligned influencers who share our commitment to high-performance, clean beauty.
Whether you're a content creator, beauty enthusiast, or looking to explore a brand partnership â we'd love to hear from you.
Apply to Join Our Influencer & Brand Partner Program
What Youâll Get:
- Complimentary products for testing and content
- Early access to new launches
- Affiliate opportunities & commission-based rewards
- Potential for long-term brand ambassadorship
To Get Started, Please Include in Your Message:
đ Your full name
đ Social media handles or website
đ Brief description of your audience or brand
đ Why youâre interested in working with us
We review each inquiry carefully and will respond within 5â7 business days.
Join the movement !
FREQUENTLY ASKED QUESTIONS
Got Questions? We've Got Radiant Answers.
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You can reach us anytime at support@lunatology.com or through the contact form on this page. We typically reply within 24â48 hours Monday through Friday. During launches or holidays, responses may take a little longer.
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You can use the Track Order link in our menu to monitor your delivery status. Youâll also receive email updates as your package moves through transit. Still need help? Email us with your order ID or tracking number and weâll assist you further.
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Orders typically process within 1â2 business days. Delivery times vary by location and carrier, but most customers receive their order within 3â7 business days after shipping. Youâll receive tracking information as soon as your package is on the way. Please allow additional time during high-volume periods.
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Orders can be updated or canceled within 2 hours of purchase. After the processing begins, weâre unable to make changes unfortunately. But reach out and weâll do our best to help.
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Weâre so sorry! Please send a clear photo of the damaged item along with your order number to support@lunatology.com and weâll take care of you right away.
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We offer a 30-day satisfaction guarantee. If youâre not completely happy with your purchase, contact our support team and weâll guide you through the return process.
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Many of our formulas are gentle and suitable for most skin types. We always recommend patch testing and reviewing ingredient lists based on your unique needs or sensitivities.
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Weâd love to hear from you! Email us with your social handles, niche, and audience size. Once approved, youâll be given access to your own portal to track clicks, sales, and commissions. Youâll also receive your unique referral link to start earning.
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Affiliates earn 15â20% commission on every sale made through their referral link. Youâll also receive exclusive perks, marketing materials, early access to new product launches, and opportunities to qualify for higher-tier partnership bonuses.
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Yes! We partner with select retailers, spas, and boutiques with great benefits and available structures. Send us an email with your business information and website link, and weâll follow up with next steps.
