Got a Question?
Awesome! We're here to help.
Our Skincare Specialist and Customer Relations team is passionate about our products and can answer all your questions. We’re always here to assist, whether it’s day or night. (Okay, maybe not night…but you get the idea!)
Partnership Influencer Program
Interested in Collaborating With Us?
We love working with passionate creators, skincare professionals, and brand-aligned influencers who share our commitment to high-performance, clean beauty.
Whether you're a content creator, beauty enthusiast, or looking to explore a brand partnership — we'd love to hear from you.
Apply to Join Our Influencer & Brand Partner Program
What You’ll Get:
- Complimentary products for testing and content
- Early access to new launches
- Affiliate opportunities & commission-based rewards
- Potential for long-term brand ambassadorship
To Get Started, Please Include in Your Message:
👉 Your full name
👉 Social media handles or website
👉 Brief description of your audience or brand
👉 Why you’re interested in working with us
We review each inquiry carefully and will respond within 5–7 business days.
Join the movement !
FREQUENTLY ASKED QUESTIONS
Got Questions? We've Got Radiant Answers.
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You can reach us anytime at support@lunatology.com or through the contact form on this page. We typically reply within 24–48 hours Monday through Friday. During launches or holidays, responses may take a little longer.
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You can use the Track Order link in our menu to monitor your delivery status. You’ll also receive email updates as your package moves through transit. Still need help? Email us with your order ID or tracking number and we’ll assist you further.
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Orders typically process within 1–2 business days. Delivery times vary by location and carrier, but most customers receive their order within 3–7 business days after shipping. You’ll receive tracking information as soon as your package is on the way. Please allow additional time during high-volume periods.
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Orders can be updated or canceled within 2 hours of purchase. After the processing begins, we’re unable to make changes unfortunately. But reach out and we’ll do our best to help.
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We’re so sorry! Please send a clear photo of the damaged item along with your order number to support@lunatology.com and we’ll take care of you right away.
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We offer a 30-day satisfaction guarantee. If you’re not completely happy with your purchase, contact our support team and we’ll guide you through the return process.
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Many of our formulas are gentle and suitable for most skin types. We always recommend patch testing and reviewing ingredient lists based on your unique needs or sensitivities.
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We’d love to hear from you! Email us with your social handles, niche, and audience size. Once approved, you’ll be given access to your own portal to track clicks, sales, and commissions. You’ll also receive your unique referral link to start earning.
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Affiliates earn 15–20% commission on every sale made through their referral link. You’ll also receive exclusive perks, marketing materials, early access to new product launches, and opportunities to qualify for higher-tier partnership bonuses.
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Yes! We partner with select retailers, spas, and boutiques with great benefits and available structures. Send us an email with your business information and website link, and we’ll follow up with next steps.
